About us

Employing great people for over 100 years

Welcome to NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.


NFU Mutual today


years old

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assets under management



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agencies nationwide


donated through NFU Mutual Charitable Trust

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groups and charities supported through Our Community Giving Fund

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hours donated through Employee Volunteering Scheme


What we do

We’ve been supporting our customers, their families and the communities they live in for more than 100 years. But when seven farmers from the Midlands set out to attract new union members back in 1910, few of them would have predicted how successful they’d be.

Today, more than a century later, we continue to offer expert insurance advice to the farming community and remain an integral part of the British countryside. We’re now a leading name outside farming too. We offer an extensive range of personal and commercial covers with expertise to both our farming and non-farming customers.

Our three strategic objectives


Great place to work


Great company to do business with

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Sustainable and profitable growth

Our Executive Team

Our Executive Team are responsible for delivering the Group’s strategic objectives and commercial strategy.

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Nick Turner
Group Chief Executive

Nick was appointed to Group Chief Executive in 2021 and is responsible for managing the conduct of the Group’s business.

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Iain Baker
Risk Director

Iain's remit incorporates responsibility for all Risk and Actuarial activities of the Group across both Life and General Insurance.

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Steve Bower
Customer Services Director

Steve's focus includes General Insurance Underwriting and Claims, Customer Service Operations and the Regional Service Centres.


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Gina Fusco
Strategy & Marketing Director

Gina is responsible for Strategy, Propositions, Marketing and Corporate Communications across the Group.

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Trisha Jones
HR Director

Trisha is responsible for Human Resources, Learning and Organisational Development, and Group Programme Management.

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Richard Morley
Finance Director

Richard's responsibilities include Financial and Regulatory Reporting, Planning & Analysis, Procurement and Group Data Office.

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Tim Mann
IT Director

Tim has overall responsibility for the strategic development of our IT function.

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Nick Watson
Sales & Agency Director

As Sales and Agency Director, Nick is responsible for the growth of the General Insurance and Life businesses.


Our mutuality

What sets us apart? What’s been the to key to our success for all this time - and continues to guide everything we do? Our mutuality. We’re owned and run for our 900,000 customers, and we work hard to protect their interests. From our 300 local offices offering personal service, to the tailored quotes that customers can’t get from price comparison sites, our customers’ needs are at the heart of everything we do. Always have been, always will be.

We believe in taking the time to find products which meet a customer’s individual needs, inspiring trust and building relations by exceeding expectations. It's a successful, time-tested formula which puts quality customer service over a quick sale every time.

A brief history of NFU Mutual

NFU Mutual's story began in a teashop in 1910, when seven Warwickshire farmers set up an insurance company, offering cost price insurance as an incentive for people to join the Farming Union.


Midland Farmers’ Mutual Insurance Society formed by a group of seven Warwickshire farmers


Premium income rises to £4,345 and the Midlands go national


NFU Mutual employs 40 staff, increasing to 150 by 1933


Insurance extends to non-farming customers through Avon Insurance


Almost 100,000 farming customers insured through NFU Mutual


Income almost reaches £4 million with assets topping £9 million


Foot and mouth victims receive a share of over £1.5 million


Islands Insurance Group joins the NFU Mutual Group


Win Life Insurer of the Year award at the British Insurance Awards


Launch the NFU Mutual Charitable Trust


NFU Mutual products are made available to all


Group income passes the £1 billion mark


Win Customer Care award at the British Insurance Awards


The summer floods result in insurance claims of nearly £100 million being paid out


Win General Insurer of the Year for the second time. First won in 2003


Win Auto Express Best Car Insurer award for the fourth year running


NFU Mutual celebrates 100 years of growth


Support over 900,000 customers across 300 local branches

Doing business responsibly

Acting with integrity and doing the right thing is central to who we are and the kind of business we want to be. Being responsible matters to us, to everyone here. Supporting our communities is central to who we are. We’re always trying to do our bit and improve things, whenever and wherever we can. Not just for our members, our customers, but for our neighbourhoods and for the environment. Because when we do, everyone benefits.

We take our social responsibilities seriously. We work closely with the police, farming unions and other partners to achieve our goals and make a positive difference. We also know that how our people feel at work, directly affects the service they provide – so valuing our people, providing training and ensuring their health and wellbeing are all part of being a responsible business.

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Focused on our environmental impact

Tackling climate change is a shared global responsibility and we all have our part to play. As a UK based insurer with rural communities at our heart, NFU Mutual is both responding to the insurance needs of our members and actively reducing our own environmental impact to help drive the transition to a low carbon economy.

Our leadership team is ultimately accountable for setting and overseeing our response to climate change and in May 2020 we agreed a climate change strategy that will protect the Group from potential negative impacts and realise potential opportunities that align with our long-term strategic objectives and improve our sustainability.

Farm Safety Foundation

As a mutual insurer that has cared about the countryside, farmers and their families for over a century, NFU Mutual took the decision in 2014 to establish the Farm Safety Foundation. An independent charity to raise awareness of farm safety among the next generation of farmers. The Foundation or Yellow Wellies as many know them, work closely with partners in the industry to engage, educate and communicate strong and relatable farm safety messages.

Through award-winning national campaigns such as Farm Safety Week and Mind Your Head, the Farm Safety Foundation is preserving and protecting the physical and mental wellbeing of the next generation of farmers, ensuring that those making their journey into agriculture are resilient and equipped with smart strategies and specific skills to live well and farm well.

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Awards and recognition

We're proud to be an award-winning organisation. Whether that is for our products, services or how we treat our employees. Here are just a selection of our most recent awards ... and we plan to continue adding to them.

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The FIRM Awards

Large Recruitment Team of the Year

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Which? Awards

Which? Insurance Brand of the Year

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Exceptional Workplace Award

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s1jobs Recruitment Awards

Best Recruitment Website

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Recruitment Marketing Awards

Best Recruitment Website

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s1jobs Recruitment Awards

Best Recruitment Website

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FIRM Awards

Oustanding Impact Transformation and Change

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The Job Crowd

Top company for graduates to work for

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The Job Crowd

Top company for apprentices to work for

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Top 25 company in the UK

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Exceptional Workplace Award

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Department for Work and Pensions

Disability Confident Employer

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5 Star Rating for Home and Lifestyle, Bespoke Home and Car Insurance

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Auto Express Driver Power Insurance Survey

Winner of Best Insurance Cover

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The Job Crowd

Top 100 company for graduates to work for