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About us

Employing great people for over 100 years

Welcome to NFU Mutual

We are a leading provider of General Insurance, as well as offering a variety of Financial Planning Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.

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NFU Mutual today

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110

years old

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£19bn

total funds under management

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900,000

customers

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3,800

employees

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295

agencies nationwide

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£218,300

donated through NFU Mutual Charitable Trust

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70

groups and charities supported through Our Community Giving Fund

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2,415

hours donated through Employee Volunteering Scheme

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What we do

We’ve been supporting our customers, their families and the communities they live in for more than 100 years. But when seven farmers from the Midlands set out to attract new union members back in 1910, few of them would have predicted how successful they’d be.

Today, more than a century later, we continue to offer expert insurance advice to the farming community and remain an integral part of the British countryside. We’re now a leading name outside farming too. We offer an extensive range of personal and commercial covers with expertise to both our farming and non-farming customers.

Our three strategic objectives

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Great place to work

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Great company to do business with

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Sustainable and profitable growth

Our Executive Team

Our Executive Team are responsible for delivering the Group’s strategic objectives and commercial strategy.

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Nick Turner
Group Chief Executive

Nick was appointed to Group Chief Executive in 2021 and is responsible for managing the conduct of the Group’s business.

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Iain Baker
Risk Director

Iain's remit incorporates responsibility for all Risk and Actuarial activities of the Group across both Life and General Insurance.

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Rachel Kelsall
Customer Services Director

Rachel is responsible for Underwriting, Pricing, Propositions, Claims, Customer Service Operations and Regional Service Centres.

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Bev Mitchell
Marketing & Digital Director

Bev is responsible for Marketing, Brand, Direct Sales Channels, Digital and Data as well as Corporate Communications across the Group.

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Kenny Graves
HR Director

Kenny has overall responsibility for Human Resources and Learning and Organisational Development, and leads on NFU Mutual’s HR Strategy.

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Richard Morley
Finance Director

Richard's responsibilities include Financial and Regulatory Reporting, Planning & Analysis, Procurement and Group Data Office.

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Tim Mann
IT Director

Tim has overall responsibility for the strategic development of our IT function.

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Nick Watson
Sales & Agency Director

As Sales and Agency Director, Nick is responsible for the growth of the General Insurance and Life businesses.

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Our mutuality

What sets us apart? What’s been the to key to our success for all this time - and continues to guide everything we do? Our mutuality. We’re owned and run for our 900,000 customers, and we work hard to protect their interests. From our 295 local offices offering personal service, to the tailored quotes that customers can’t get from price comparison sites, our customers’ needs are at the heart of everything we do. Always have been, always will be.

We believe in taking the time to find products which meet a customer’s individual needs, inspiring trust and building relations by exceeding expectations. It's a successful, time-tested formula which puts quality customer service over a quick sale every time.

A brief history of NFU Mutual

NFU Mutual's story began in a teashop in 1910, when seven Warwickshire farmers set up an insurance company, offering cost price insurance as an incentive for people to join the Farming Union.

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1910

Midland Farmers’ Mutual Insurance Society formed by a group of seven Warwickshire farmers

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1919

Premium income rises to £4,345 and the Midlands go national

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1923

NFU Mutual employs 40 staff, increasing to 150 by 1933

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1925

Insurance extends to non-farming customers through Avon Insurance

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1935

Almost 100,000 farming customers insured through NFU Mutual

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1952

Income almost reaches £4 million with assets topping £9 million

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1967

Foot and mouth victims receive a share of over £1.5 million

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1987

Islands Insurance Group joins the NFU Mutual Group

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1997

Win Life Insurer of the Year award at the British Insurance Awards

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1998

Launch the NFU Mutual Charitable Trust

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1999

NFU Mutual products are made available to all

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2000

Group income passes the £1 billion mark

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2002

Win Customer Care award at the British Insurance Awards

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2007

The summer floods result in insurance claims of nearly £100 million being paid out

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2008

Win General Insurer of the Year for the second time. First won in 2003

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2009

Win Auto Express Best Car Insurer award for the fourth year running

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2010

NFU Mutual celebrates 100 years of growth

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2016

Support over 900,000 customers across 300 local branches

Our Responsible Business Strategy

At NFU Mutual, we’ve always taken our responsibilities seriously and we are passionate about making meaningful differences across our business and the communities we serve.

To underline our commitment to doing business the right way, 2022 saw us evolve our Responsible Business Strategy to consider factors across an Environmental, Social and Governance (ESG) framework. Moving forwards, we’ll be looking even more closely at how we impact the world, contribute to society and conduct ourselves as a business. That means, now more than ever, we can hold ourselves to account on our progress as a responsible business.

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Caring for the environment

We fully understand that there is an urgent need for action on climate change. It is a shared global responsibility, and we all have a part to play. We have considered our own role in reducing emissions as well as identifying the potential impacts of climate change on our business. As a result, we are actively taking steps to drive improvements where we need to.

Our Net Zero Roadmap sets out our aims to become Net Zero by 2050 and our plans to contribute to reducing climate change and its impacts. We are undertaking a series of initiatives across the business that will help reduce our carbon emissions, including energy efficiency projects, improvements to the sustainability of the motor claims experience and support for customers’ renewable energy ventures.

Farm Safety Foundation

As a mutual insurer that has cared about the countryside, farmers and their families for over a century, NFU Mutual took the decision in 2014 to establish the Farm Safety Foundation. An independent charity to raise awareness of farm safety among the next generation of farmers. The Foundation or Yellow Wellies as many know them, work closely with partners in the industry to engage, educate and communicate strong and relatable farm safety messages.

Through award-winning national campaigns such as Farm Safety Week and Mind Your Head, the Farm Safety Foundation is preserving and protecting the physical and mental wellbeing of the next generation of farmers, ensuring that those making their journey into agriculture are resilient and equipped with smart strategies and specific skills to live well and farm well.

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Awards and recognition

We're proud to be an award-winning organisation. Whether that is for our products, services or how we treat our employees. Here are just a selection of our most recent awards ... and we plan to continue adding to them.

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2023

Recruitment Marketing Awards

Recruitment effectiveness category (Shortlisted)

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2023

The Firm Awards

Finalist in the following categories. Best careers website. Best integrated marketing campaign. In-house recruiter of the year. Recruitment leader of the year.

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2023

Which? Awards

Recommended Provider. Car Insurance.

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2023

Which? Awards

Recommended Provider. Home Insurance.

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2023

Gallup

Exceptional Workplace Award

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2023

Glassdoor

Best 50 Workplaces List

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2022

The Firm Awards

Large Recruitment Team of the Year

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2022

Gallup

Exceptional Workplace Award

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2022

s1jobs Recruitment Awards

Best Recruitment Website

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2021

Recruitment Marketing Awards

Best Recruitment Website

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2021

s1jobs Recruitment Awards

Best Recruitment Website

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2021

The Firm Awards

Oustanding Impact Transformation and Change

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2021

The Job Crowd

Top company for graduates to work for

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2021

The Job Crowd

Top company for apprentices to work for

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2021

LinkedIn

Top 25 company in the UK

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2021

Gallup

Exceptional Workplace Award