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About us

Employing great people for over 100 years

Welcome to NFU Mutual

We are a leading provider of general insurance and financial services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 100 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.

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NFU Mutual today

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110

years old

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£20bn

assets under management

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900,000

customers

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3,800

employees

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300

agencies nationwide

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£218,300

donated through NFU Mutual Charitable Trust

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70

groups and charities supported through Our Community Giving Fund

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2,415

hours donated through Employee Volunteering Scheme

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What we do

We’ve been supporting our customers, their families and the communities they live in for more than 100 years. But when seven farmers from the Midlands set out to attract new union members back in 1910, few of them would have predicted how successful they’d be.

Today, more than a century later, we continue to offer expert insurance advice to the farming community and remain an integral part of the British countryside. We’re now a leading name outside farming too. We offer an extensive range of personal and commercial covers with expertise to both our farming and non-farming customers.

Our three strategic objectives

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Great place to work

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Great company to do business with

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Sustainable and profitable growth

Our Executive Team

Our Executive Team are responsible for delivering the Group’s strategic objectives and commercial strategy.

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Lindsay Sinclair
Group Chief Executive

Lindsay was appointed Group Chief Executive in 2008 and is responsible for managing the conduct of the Group’s business.

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Iain Baker
Risk Director

Iain's remit incorporates responsibility for all Risk and Actuarial activities of the Group across both Life and General Insurance.

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Steve Bower
Customer Services Director

Steve's focus includes General Insurance Underwriting and Claims, Customer Service Operations and the Regional Service Centres.

 

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Gina Fusco
Strategy & Marketing Director

Gina is responsible for Strategy, Propositions, Marketing and Corporate Communications across the Group.

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Trisha Jones
HR Director

Trisha is responsible for Human Resources, Learning and Organisational Development, and Group Programme Management.

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Richard Morley
Finance Director

Richard's responsibilities include Financial and Regulatory Reporting, Planning & Analysis, Procurement and Group Data Office.

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Nick Turner
Sales & Agency Director

As Sales and Agency Director, Nick is responsible for the growth of the General Insurance and Life businesses.

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Tim Mann
IT Director

Tim has overall responsibility for the strategic development of our IT function.

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Our mutuality

What sets up apart? What’s been the to key to our success for all this time - and continues to guide everything we do? Our mutuality. We’re owned and run for our 900,000 customers, and we work hard to protect their interests. From our 300 local offices offering personal service, to the tailored quotes that customers can’t get from price comparison sites, our customers’ needs are at the heart of everything we do. Always have been, always will be.

We believe in taking the time to find products which meet a customer’s individual needs, inspiring trust and building relations by exceeding expectations. It's a successful, time-tested formula which puts quality customer service over a quick sale every time.

A brief history of NFU Mutual

NFU Mutual's story began in a teashop in 1910, when seven Warwickshire farmers set up an insurance company, offering cost price insurance as an incentive for people to join the Farming Union.

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1910

Midland Farmers’ Mutual Insurance Society formed by a group of seven Warwickshire farmers

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1919

Premium income rises to £4,345 and the Midlands go national

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1923

NFU Mutual employs 40 staff, increasing to 150 by 1933

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1925

Insurance extends to non-farming customers through Avon Insurance

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1935

Almost 100,000 farming customers insured through NFU Mutual

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1952

Income almost reaches £4 million with assets topping £9 million

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1967

Foot and mouth victims receive a share of over £1.5 million

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1987

Islands Insurance Group joins the NFU Mutual Group

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1997

Win Life Insurer of the Year award at the British Insurance Awards

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1998

Launch the NFU Mutual Charitable Trust

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1999

NFU Mutual products are made available to all

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2000

Group income passes the £1 billion mark

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2002

Win Customer Care award at the British Insurance Awards

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2007

The summer floods result in insurance claims of nearly £100 million being paid out

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2008

Win General Insurer of the Year for the second time. First won in 2003

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2009

Win Auto Express Best Car Insurer award for the fourth year running

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2010

NFU Mutual celebrates 100 years of growth

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2016

Support over 900,000 customers across 300 local branches

Doing business responsibly

Acting with integrity and doing the right thing is central to who we are and the kind of business we want to be. Being responsible matters to us, to everyone here. Supporting our communities is central to who we are. We’re always trying to do our bit and improve things, whenever and wherever we can. Not just for our members, our customers, but for our neighbourhoods and for the environment. Because when we do, everyone benefits.

We take our social responsibilities seriously. We work closely with the police, farming unions and other partners to achieve our goals and make a positive difference. We also know that how our people feel at work, directly affects the service they provide – so valuing our people, providing training and ensuring their health and wellbeing are all part of being a responsible business.

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Farm Safety Foundation

As a mutual insurer that has cared about the countryside, farmers and their families for over a century, NFU Mutual took the decision in 2014 to establish the Farm Safety Foundation, an independent charity to raise awareness of farm safety among the next generation of farmers, challenge and change their attitudes to risk-taking and reduce the number of life changing and life ending accidents that continue to give farming the poorest safety record of any occupation in the UK.

The Foundation or Yellow Wellies as many know them, work closely with partners in the industry to engage, educate and communicate strong and relatable farm safety messages. Over the past five years, their unique farm safety training has been developed and delivered to over 6,500 agriculture students in 41 different land-based colleges and colleges throughout the UK and to over 3,500 young farmers at 205 Young Farmers Clubs.

Through award-winning national campaigns such as Farm Safety Week and Mind Your Head, the Farm Safety Foundation is preserving and protecting the physical and mental wellbeing of the next generation of farmers, ensuring that those making their journey into agriculture are resilient and equipped with smart strategies and specific skills to live well and farm well.

Awards and recognition

We're proud to be an award-winning organisation. Whether that is for our products, services or how we treat our employees. Here are just a selection of our most recent awards ... and we plan to continue adding to them.

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2020

Department for Work and Pensions

Disability Confident Employer

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2020

Gallup

Exceptional Workplace Award

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2020

Which?

Recommended Provider for Car and Home Insurance

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2020

Defaqto

5 Star Rating for Home and Lifestyle, Bespoke Home and Car Insurance

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2019

Auto Express Driver Power Insurance Survey

Winner of Best Insurance Cover

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2018

The Job Crowd

Top 100 company for graduates to work for