Job details


Region: South West

Location: Bristol

Contract type: Permanent

Reference number: CSDI03006

Working pattern: Full-time

Closing date: 10th August 2022

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About the role

An excellent new role has become available for an Operational Support Administrator to join our team in Bristol on a permanent basis. This is a varied role which will focus on delivering an effective support service, working closely with a number of functions including Claims and Underwriting.

You will answer and direct incoming telephone calls, ensuring they are correctly routed in accordance with requirements. On occasion, you will greet and support office visitors as well. You will carry out a range of tasks to support the administrative and underwriting operational needs such as updating information, data entry and processing.

As part of the role, you will also sort and process incoming and outgoing post, co-ordinate purchase orders and payments, and look after IT and office supplies.

What we're looking for

We are looking for an enthusiastic individual with a demonstrable work ethic who has previous experience within an administrative role.

It is also essential that you have good written English as well as strong verbal communication and interpersonal skills both face to face and on the telephone and are familiar with using Microsoft Office packages.

Benefits and rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • Salary - £18,067 to £21,080 depending on experience

  • 25 days annual leave + bank holidays + buy more holidays if you love to travel

  • Health and Wellbeing plan - cashback for dentist, opticians, physio and more

  • Employee Assistance Programme

  • Contributory pension scheme, up to 20%, including your 8% contribution

  • £20 contribution to a monthly gym membership – subject to terms

  • Access to savings at High Street brands

  • Unlimited access to £500 Refer a Friend bonus scheme

  • Employee discounts on a range of NFU Mutual Insurance products.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now


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3rd & 4th Floor
10 Temple Back

Visit the Bristol office

Vacancy managed by

Jo Smith

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.