Job details

Business Services Team Leader

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: FIND00572

Closing date: 14th December 2021

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About the role

As a Business Services Team Leader within our Properties Department you’ll manage a team of 8 across multiple functions to provide first-class business support, which includes our post room, print, scanning and managed storage document archive services.


Adept at monitoring and reporting on performance, you’ll analyse trends and proactively identify opportunities for continuous improvement. To implement your strategies, you’ll ensure your team have the right coaching, training, and resources to achieve success.


In this key position you’ll administer the requirements for Health and Safety, Security, and Welfare for your team, colleagues and visitors, and lead investigations into queries or complaints to a satisfactory conclusion.

About you

We’re looking for people like you. Used to working in a hands-on supervisory role, you have experience of management within a corporate environment providing an internal service. 


You’ll be organised, someone who loves to exceed expectations and driven to be the best at what you do.  


You have a thorough understanding of risk assessments and instinctively introduce procedures that reduce or remove occurrences.


As well as this, you confidently use your interpersonal skills to manage a small team and communicate well across all levels.

Rewards and Benefits

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:



  • Salary – Up to £35,000 (depending on experience)

  • Annual bonus (up to 10%) 

  • Contributory pension scheme (maximum of 12% company contribution)

  • 25 days holiday plus bank holidays (additional holiday purchase scheme)

  • Employee discounts 

  • Gym subsidy  

  • Health and wellbeing plan

  • Life Assurance Cover

  • Discounts on a range of NFU Mutual Policies

Working at NFU Mutual

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.


At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.

Apply now

Stratford-upon-Avon

NFU Mutual Careers - Our Offices - Tiddington Office Exterior.png

Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Lee Clarke

Email me

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.