Job details

Claims Apprentice - Large Corporate Claims

Location: Stratford-upon-Avon

Contract type: Fixed Term Contract

Reference number: HRDI00885

Working pattern: Full-time

Closing date: 31st August 2022

Apply now

About us

Having again won the Gallup Exceptional Workplace Award in 2021, we are justifiably proud to be one of only 39 companies across the globe receive this prestigious accolade and enhance our status as a premier employer. As a leading provider of general insurance and financial services, with a UK network of around 300 local agencies and seven regional offices, we really can lay claim to being a great place to work and a genuine destination of choice.

The Role

Our apprenticeship programmes are an investment in both you and your career. Head office based and run over a 2-year period, they are offered on a full-time employed basis, pay a competitive salary and provide you with genuine prospects. Joining our Large Corporate Insurance Claims department, you’ll enjoy a combination of ‘on and off the job training’, consisting of a series of work placements and project activities designed to give you a real breadth and depth of experience, ensuring you are fully equipped to make the most of your future.

Job Specification

To Investigate and process claims, within limits of authority and in accordance with policies (including client handling requirements), procedures and regulatory requirements; applying criteria to prevent loss and fraud to deliver fair outcomes and first-class customer service to our Large Corporate Clients.

Continually develop and contribute to the achievement of NFUM’s objectives, through various work placements and the successful delivery of activities and projects, to achieve a breadth of knowledge, experience, core skills and professional qualifications.

Successfully complete all actions, training and assessments within the Apprentice programme in the relevant timescales (as detailed in the Insurance Practitioner Apprenticeship Standard which includes a Certificate in Insurance).

Successfully complete any other required/agreed professional qualifications within agreed timescales, demonstrating technical knowledge during placements. Develop specific regulatory and technical knowledge to contribute effectively to the delivery of the placement area’s objectives.

Investigate, assess and evaluate claims, within limits of authority applying criteria to prevent loss and fraud and appointing suppliers and experts as required, updating relevant parties and meeting customer service standards.

Continually develop to achieve professional and personal skills to the requirements and standards of the Claims Apprentice scheme and assigned Claims unit. Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with your Line Manager.

Person Specification

More than anything a positive and proactive attitude is what matters. You will be articulate, with good attention to detail, strong communication skills and a team player.

Experience of gaining information from others to resolve a problem

Evidence of ability to communicate with others at different levels

Evidence of proactively seeking new opportunities to learn and develop

Experience of using full Microsoft Office suite

An interest in Financial services (in particular insurance).


With a genuine interest in taking the apprenticeship route as a first step towards building a successful career, you should have:

Good written, communication and PC skills
5 GCSE Grades A* to C or 9 to 4 (including English & Maths)
Studied at A Level

Closing date for applications: 19th June 2022

Once we have taken a look at your CV we will let you know if you have been successful through the sifting process, and if you have you will be invited to an assessment centre.
Apply now


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Tiddington Road
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Jayne Turner

Email me

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.