Job details

Claims Intelligence Researcher

Region: South West

Location: Bristol

Contract type: Fixed Term Contract

Reference number: CSDI03489

Working pattern: Full-time

Salary: Up to £34,000 + 10% annual bonus + benefits packag

Closing date: 4th December 2023

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Claims Intelligence Researcher

  • Be a vital part of identifying, researching and reducing insurance fraud via intelligence resources

  • 12 month fixed term contract, 35 hour working week Monday to Friday

  • Hybrid up to 80% homeworking options available

About the role

As part of the Intelligence team, you’ll proactively use intelligence research methods and the Group Counter Fraud System (GCFS) to support the Claims Validation Intelligence Team and Handlers to tackle claims fraud. We are seeking a motivated and skilled individual to join our team on a 12-month Fixed Term Contract.

You’ll gather, assess, disseminate and report on intelligence from the Group Counter Fraud System and non-GCFS system sources in order to enhance suspicious claims investigations.

Reviewing and evaluating information from a wide range of open and closed information sources will enable you to produce accurate and easy to use reports to assist in the proactive and reactive identification of fraud threats.

You’ll conduct tasked Intelligence gathering and produce reports on suspicious claims and claimer profiling as well as proactively contribute and assist in the development of intelligence reports and services to ensure a market leading intelligence provision.

Maintaining effective relationships with counter fraud colleagues and business areas is crucial to ensure the effective delivery of objectives and to provide guidance to the Claims Validation teams to guarantee compliance in the storing of and handling of National Intelligence Model graded intelligence whilst adhering to Data Protection legislation and the NFU Mutual Information Compliance Policy.

This role is based in our Bristol Regional Service Centre. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.  

About you

You demonstrate recent experience within either claims or intelligence/counter fraud, handling suspicious activities and researching and reporting on sensitive information. You have worked within a customer facing position and are confident using Microsoft Excel and working in a team environment. Your strong analytical and research skills are highly transferable from your previous experience. You’ll also have

  • Experience with Power BI and/or other database management (desirable)

  • Strong written and verbal communication skills

  • Excellent critical thinking

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Salaryup to £34,000 per annum

  • Annual bonus (up to 10% of salary) 

  • Contributory pension scheme, up to 20%, including your 8% contribution

  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

  • A Family Friendly policy that helps you balance your work and family responsibilities

  • Access to savings at High Street brands, travel and supermarkets

  • £20 contribution to a monthly gym membership – subject to T&Cs

  • Health and wellbeing plan - cashback for dentist, opticians, physio and more

  • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

  • Employee Volunteering - volunteer in the community for one day each year

  • Unlimited access to Refer a Friend £500 bonus scheme

  • Life Assurance cover of 4 x salary

  • Employee discounts of 15% on a range of NFU Mutual insurance policies. 


Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and only one of two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and Glassdoor's 2023 list of the 50 Best Places to Work in the UK today.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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10 Temple Back

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Felicity Gunn

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.