Job details

Commercial Account Handler

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Fixed Term Contract

Reference number: SADI02248

Working pattern: Full-time

Salary: Up to £40,000 + 10% bonus + Benefits package

Closing date: 8th March 2024

Apply now

Commercial Account Handler

12 Month Fixed Term Contract to cover Maternity Leave 

  • Fantastic opportunity to work within a growing team and alongside an established team

  • Opportunity to handle Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber, Liability policies, from SME up to large corporate accounts

  • Hybrid working with 2 days per week in our Stratford upon Avon office

About the role

Just over 80 people work with us here in Wholesale Broking and Outplacement Services and, it’s fair to say, our remit is a varied and very important one.

We work on an unusually wide range of insurance subject matter, from Complex Casualty to Financial Risk, Marine Hull to Animal Disease.

In 2021, we saw 28% growth which has led to the need to recruit an additional handler to work in our Mid Corporate Team. We are a busy, friendly and service orientated department and we’re looking for someone with a Commercial Insurance background to add experience to our knowledgeable Team.

You will be involved in the day to day liaison with our Agents and suppliers in the activities of obtaining quotes, inviting and renewing policies, as well as some claims administration. Supporting our agents is at the heart of what we do – ensuring that we provide the right cover and assistance for them to provide to their customers. With NFU Mutual renewal retentions sitting at 95%, we’re clearly doing a lot right!

And as well as supporting our NFU Mutual Agency network and Regional Sales teams in acquiring and retaining customers, we support Head Office Underwriting’s strategic goals, and facilitate and provide the outplacement of large, complex, high risk Commercial and Specialty Risks for our Agency network through the Composite and London Insurance Markets.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.     

We recognise that some candidates may experience barriers during a recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be, throughout our recruitment process   

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds, regardless of ethnicity, disability, gender, religion, sexual orientation, long-term health, or Protected Characteristics.  

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.  Further information can be found in the FCA Handbook.

About you

It is essential you have recent experience of working in broking or underwriting with good knowledge of commercial insurance

You will also hold excellent knowledge of commercial insurance products which could include Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and Liability.

This role also requires

  • Excellent customer service

  • Have a keen eye for detail

  • Be able to work to tight deadlines


Progress towards DIP desirable

12 Month Fixed Term Contract to cover Maternity Leave 


Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Up to £40k dependant upon experience 

  • Annual bonus (up to 10% of salary) 

  • Contributory pension scheme, up to 20%, including your 8% contribution

  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

  • A Family Friendly policy that helps you balance your work and family responsibilities

  • Access to savings at High Street brands, travel and supermarkets

  • £20 contribution to a monthly gym membership – subject to T&Cs

  • Health and wellbeing plan - cashback for dentist, opticians, physio and more

  • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

  • Employee Volunteering - volunteer in the community for one day each year

  • Unlimited access to Refer a Friend £500 bonus scheme

  • Life Assurance cover of 4 x salary

  • Employee discounts of 15% on a range of NFU Mutual insurance policies.


Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and the Glassdoor Best 50 Workplaces List 2023.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now


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Tiddington Road
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Claire Roberts

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.