Job details

Customer Analytics Consultant - 12 Month FTC

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Fixed Term Contract

Reference number: SMD100517

Working pattern: Full-time

Closing date: 19th August 2022

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Job Title

  • Basic salary up to £46,000 depending on experience plus 17% annual bonus potential

  • Hybrid working options with 80% homeworking 

  • Be part of our growing Customer Data and Analytics team 


About the role

This is a truly exciting time for NFU Mutual and the Customer Data and Analytics team and we are looking for the right candidate to help us showcase to the business what data can really do. This is a 12 month fixed term contract and will provide the successful candidate with great exposure to customer profiling, customer retention statistics and data trends offering interesting insight and context into the business and its loyal customer base. The role will sit within our existing Strategy and Marketing division.

You will work with management and internal stakeholders to drive a deeper understanding of our customers, their needs, behaviours, traits and experiences with self-service capability, presenting interpretations in a clear and concise manner, to allow enhancement of customer strategies across the business. Utilise advanced technical ability combined with strong interpersonal skills to capture requirements and develop tangible insight that will drive business value, working in a consultative manner with internal stakeholders to enable data driven decision making, aligned to business and strategic objectives.

About you

The role requires someone who is data minded with the ability to extract, manipulate and interpret customer related data. You will have demonstrable SQL experience (preferably with Microsoft SQL Server) and will also ideally have experience of using an interactive data visualisation tool such as Power BI, Qlickview or Tableau. Strong stakeholder management experience is key, and you must be resilient with the ability to work autonomously.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Salary up to £46,000 depending on experience 

  • Annual bonus (up to 17.5%) 

  • Contributory pension scheme, up to 20%, including your 8% contribution

  • 25 days annual leave + bank holidays + buy/sell holiday scheme

  • Access to savings at High Street brands, travel and supermarkets

  • £20 contribution to a monthly gym membership – subject to T&Cs

  • Health and wellbeing plan - cashback for dentist, opticians, physio and more

  • Unlimited access to Refer a Friend £500 bonus scheme

  • Life Assurance cover of 4 x salary

  • Employee discounts on a range of NFU Mutual insurance policies

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.   
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now


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Tiddington Road
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

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Jennifer Ingram

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.