Job details

Customer Service Adviser

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: SADI01661

Closing date: 14th May 2021

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About the role

Salary: £19,600 
+ up to 10% annual bonus potential 
Location: Ryon Hill Park, Stratford upon Avon

We have a fantastic opportunity within our busy customer services department to become one of our Customer Service Advisers. This role offers a varied work environment ranging from processing new policy applications, payments and handling general customer enquiries. Working within a team of 6 people you will form a key part of our service to both policyholders and financial advisers.

Key Responsibilities
You will be expected to undertake a wide variety of tasks including the following:

  • Processing changes to personal and policy details across the range of NFU Mutual financial services products

  • Investigate, resolve and advise on incoming queries from customers, other financial service operation teams, sales force and third parties

  • Log, investigate, resolve and escalate customer complaints, identifying opportunities for service improvement and ensuring outcomes are fair and delivered in line with Service Level Agreements

  • Test IT systems and processes to ensure changes and updates are effective and that there are no adverse or unplanned effects

What we're looking for

  • Someone who communicates effectively both written & verbally with customers, colleagues & internal business contacts.

  • Aspires to get things right first time and take pride in the quality and accuracy of their work.

  • Enjoys working in a changing environment and can prioritise work effectively.

  • Highly motivated to achieve your own and your team’s objectives and have a passion for customer service.

  • Works well as part of a team.


  • A minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above.

  • Experience of working within a customer service focused environment.

What we can offer

Base salary of £19,600.

At NFU Mutual we pride ourselves on being a great place to work and we offer our employees an excellent array of rewards and benefits including:

  • Up to 10% annual bonus potential

  • Contributory pension scheme (maximum of 12% company contribution)

  • Health and well-being plan.

  • 25 days holiday per annum plus bank holidays

  • Employee discounts and offers.

  • A monthly gym membership benefit (subject to T&Cs).

  • Discounted insurance on all NFU Mutual Policies.

About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable, so we are successful now, and in the future.

Apply now


NFU Mutual Careers - Our Offices - Tiddington Office Exterior.png

Tiddington Road
Stratford upon Avon
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Amy Nolan

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Working for NFU Mutual

We are a leading provider of general insurance and financial services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 100 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.