Job details

Customer Service Advisor

Region: South East

Location: Cobham

Contract type: Permanent

Reference number: SADI01837

Working pattern: Full-time

Closing date: 20th December 2021

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About the role

Salary: Up to £27k + 10% bonus
Working Hours: Monday – Friday, 9am to 5pm
Holidays: 25 days + bank holidays

Location: Cobham


  • Varied role with involvement in admin and marketing

  • Continual professional development

  • Great transport links to London and the nearby motorway network


About the role 

This Customer Support Advisor role in our Cobham branch offers you the first step into an insurance career with excellent long-term progression. You’ll be the backbone of the team, delivering the best possible customer service to new and existing customers.

This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in reporting, administrative tasks and even marketing.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Support Advisor, the focus is on bringing your personality to the role, engaging with customers and providing the support they’re looking for, when they’re looking for it. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be expected to considerately analyse our existing client data base to cross-sell our General Insurance products and generate potential prospects for our life products.

As part of our thriving and vibrant team your day to day tasks will also include reviewing and amending policies, investigating and processing claims, as well as managing transactions such as policy cancellations refunds.  

We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations. We’re perfectly placed too. Easy to get to – thanks to good transport links to London and the nearby motorway network. There are also plenty of shops, restaurants, cafés, banks and more right on our doorstep.

This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.

About you

Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following: 

  • An interest in the Insurance sector

  • Ability to work with others in developing existing and new business

  • Excellent written and verbal communication skills

  • A minimum of 5 GCSEs A-C, or equivalent, including Maths and English.


About the benefits and rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Up to £27k depending on experience

  • Annual bonus (up to 10%) 

  • Contributory pension scheme (maximum of 12% company contribution)

  • 25 days holiday plus bank holidays (additional holiday purchase scheme)

  • Employee discounts 

  • Gym subsidy  

  • Health and wellbeing plan

  • Discounts on all NFU Mutual products.

About NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallop Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. 

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.  

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.