Region: South East
Contract type: Permanent
Reference number: SADI01805
Working pattern: Full-time
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Customer Service Advisor
Working Hours: Monday – Friday, 9am-5pm
Holidays: 25 days + bank holidays
About the role
As a Customer Support Advisor you’ll be the backbone of the team in our Buckingham branch, delivering the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in reporting, administrative tasks and even marketing.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Support Advisor, the focus is on bringing your personality to the role, engaging with customers and providing the support they’re looking for, when they’re looking for it. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be expected to considerately analyse our existing client data base to cross-sell our General Insurance products and generate potential prospects for our life products.
As part of our thriving and vibrant team your day to day tasks will be to review and amend policies, manage correspondence, process renewals and build long-lasting customer relationships.
You’ll also have plenty of opportunity to develop your knowledge and skills to ensure you sell professionally and compliantly. Always delivering a consistently good experience to customers you’ll meet the requirements and standards of NFUM, the T&C scheme and our regulators.
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following:
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.