Job details

Customer Service Advisor - Insurance - Clitheroe

Region: North West

Location: Clitheroe

Contract type: Permanent

Reference number: SADI01977

Working pattern: Full-time

Closing date: 30th June 2022

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Customer Service Advisor - Insurance - Clitheroe

  • Bring your customer service experience for step into an insurance career with full training and long-term progression and development opportunities

  • Monday-Friday 9am-5pm- no weekends! Based in our Clitheroe Branch BB7 2AA

  • £18-23,000 depending on experience

About the role

As a Customer Service Advisor you’ll be the backbone of the team in our Clitheroe branch, delivering the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in renewals, correspondence and even marketing.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on. As Customer Service Advisor you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be trained to evaluate customer’s financial information before recommending products and services that meet their needs.

As part of our thriving and vibrant team your day to day tasks will be to review and amend policies, manage correspondence, process renewals and build long-lasting customer relationships.

You’ll also have plenty of opportunity to develop your knowledge and skills to ensure you sell professionally and compliantly. Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFUM, the T&C scheme and our regulators

About you

Patient and reassuring, you always go at the customers’ pace, making them feel comfortable whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. Enthusiastic, willing to learn and open to new ideas you bring an approachable style to building relationships with customers and colleagues alike. It is also essential that you have the following: 

  • Experience in customer service – flexible on industry but great if you have banking, financial services or Farming 

  • Excellent written and verbal communication skills

  • A minimum of 5 GCSEs A-C, or equivalent, including Maths and English.

 This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.

Benefits and Rewards

  • 20 days holidays

  • Opportunity to study and be supported for the CII and further qualifications 


Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do.

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We have over 300 local Agency offices across the UK who look after existing customers and attract new ones.

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Vacancy managed by

Sarah Carey

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.