Job details

Facilities Delivery Specialist

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: FIND00507

Closing date: 30th October 2020

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About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

The role

The role of Facilities Delivery Specialist will see you managing the delivery of facilities services for the NFU Mutual property estate, and ensuring that business requirements, statutory and environmental obligations are met, whilst also representing best value and providing great customer service.

Job specification



Monitor, review, record and report on contract performance, statutory compliance, environmental considerations and ongoing due diligence. Ensuring contractual obligations/objectives are fulfilled and demonstrating best value, taking corrective action as necessary.

Assess and respond to maintenance/service issues, overseeing planned and reactive maintenance in line with best practice and NFU Mutual requirements to maintain effective use and operation of buildings and installed plant and equipment. Support both the business and department responses to any disaster recovery or business continuity event.

Facilitate and manage in-house facilities teams, contractors and out-sourced partners on-site to ensure quality and standards meet business requirements.

Continuously monitor and review maintenance and business requirement trends to develop and enhance the service provision, proactively delivering great customer service, risk management and financial control.

Contribute to Group Properties financial planning cycle, ensuring accurate budget management, forecasting and compliance with internal financial processes.

Procure, re-tender and renewal of property service contracts in line with Group policies, processes and business requirements

Lead the set up and mobilisation of new service contracts ensuring changes are communicated and coordinated to ensure the smooth implementation of service to internal customers.

Build and maintain effective relationships with Property Helpdesk, Internal Customers, Regional Management Teams, Group Health and Safety and Service providers to ensure the effective delivery of day to day and contractual objectives.

Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential.

Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager.


Driving Licence essential

5 GCSE’s at level C or above (or equivalent) including English and Maths

NEBOSH/IOSH desirable or willingness to work towards

BIFM/IWFM qualifications desirable or willingness to work towards


Sound knowledge and experience of property and hard facilities management

Experience of Contract management

Experience of delivering exception customer service

Experience of People management

Experience of internal stakeholder management including communication and presenting skills

Understanding of Health and Safety legislation and statutory regulations

Experience of using Microsoft Office

Reward and benefits

We pride ourselves on being a great place to work, so along with a supportive culture and ongoing development opportunities, you can also look forward to some very attractive benefits. You’ll be rewarded with competitive salary up to £40,000 per annum, bonus scheme of up to 17.5% and a variety of other benefits including a £20 gym subsidy, staff discounts and our health and wellbeing cash plan. Based at our Head Office in Stratford-upon-Avon, you will enjoy an excellent work life balance with access to a variety of onsite facilities, with good commuting links to Birmingham and surrounding areas.

Apply now


NFU Mutual Careers - Our Offices - Tiddington Office Exterior.png

Tiddington Road
Stratford upon Avon
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Job managed by

Scott Southwell

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Working for NFU Mutual

We are a leading provider of general insurance and financial services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 100 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.