Job details

Injury Claims Handler

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: CSDI02948

Working pattern: Full-time

Closing date: 14th July 2022

Apply now

Injury Claims Handler


  • £20,000 to £26,000 depending on experience + up to 10% bonus

  • Full training provided

  • Up to 80% home working once training is completed

About the role

As a Claims Handler, you’ll be part of a team that manages our customer’s Personal Injury insurance claims, from initial claim through to settlement.


At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims.


To help you become the best you can be, we will provide a supportive learning environment so you can confidently start your NFU Mutual journey.

About you

We are seeking an enthusiastic and driven individual with strong communication skills.

Insurance or legal experience would be welcomed but isn’t essential as training and support will be provided.

To join our team, you’ll ideally:



  • Have a passion for customer service

  • Be an empathetic and supportive communicator

  • Continually adapt your approach and easily multi-task in a fast-paced environment

Benefits and Rewards

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.


When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:



  • Annual pay review

  • 25 days annual leave + bank holidays + buy more holidays if you love to travel

  • Health and Wellbeing plan - cashback for dentist, opticians, physio and more

  • Employee Assistance Programme

  • Contributory pension scheme, up to 20%, including your 8% contribution 

  • £20 contribution to a monthly gym membership – subject to terms

  • Access to savings at High Street brands

  • Unlimited access to £500 Refer a Friend bonus scheme

  • Opportunity for funded Chartered Insurance Institute learning and professional development

  • Employee discounts on a range of NFU Mutual Insurance products

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.


We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now

Stratford-upon-Avon

NFU Mutual Careers - Our Offices - Tiddington Office Exterior.png

Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Jennifer Court

Email me

NFU Mutual Jobs - Careers Website - Pricing Image 4.jpg

About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.