Job details

Injury Claims Handler

Region: North East

Location: York

Contract type: Permanent

Reference number: CSDI03063

Working pattern: Full-time

Closing date: 19th July 2022

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Job Title

Injury Claims handler 

  • Provide specialist customer support for insurance claims

  • 35-hour working week, Mon-Fri, no weekends.

  • Homeworking flexibility 

About the role

We are currently seeking dynamic and driven individuals to join our Personal Injury Claims team at our Regional Service Centre in York.

As a Claims Handler, you will manage and process our customer’s claims from first notification through to settlement, listening closely to the customer and what they need – reassuring them and giving them peace of mind at what can be a stressful time.

At NFU Mutual we will always look for ways to settle our customers’ claims, rather than excuses not to. This makes working in claims altogether more satisfying and more rewarding. It means less no, more yes. Our Claims Handlers are the first port of call when our members need our help the most, so it is vital that we deliver a first-class, no-quibble service that meets their needs and protects their interests.



About you

We are seeking individuals who have proven experience within customer facing roles. Previous claims experience and the ability to proficiently use systems and applications is preferred however not essential as we provide excellent training and ongoing support.

Of course, you’ll also need to be a great communicator who is empathetic, supportive and actively listens and responds to our customers' needs at a potentially distressing time. The ability to adapt your approach and multi-task in a fast-paced environment is also important.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Salary up to £26,000 p.a

  • Annual bonus (up to 10%) 

  • Contributory pension scheme, up to 20%, including your 8% contribution

  • 25 days annual leave + bank holidays + buy/sell holiday scheme

  • Access to savings at High Street brands, travel and supermarkets

  • £20 contribution to a monthly gym membership – subject to T&Cs

  • Health and wellbeing plan - cashback for dentist, opticians, physio and more

  • Unlimited access to Refer a Friend £500 bonus scheme

  • Life Assurance cover of 4 x salary

  • Employee discounts on a range of NFU Mutual insurance policies.


Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.   
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now


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Zenith House
Clifton Park Avenue
Shipton Road
YO30 5PB

Visit the York office

Vacancy managed by

Jennifer Court

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.