Job details

Large Loss Property Claims Specialist

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: CSDI02787

Working pattern: Full-time

Closing date: 27th January 2022

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About the role

Due to an upcoming retirement, we are now seeking a diligent and dynamic General Insurance Property Claims professional to join our forward-thinking Head Office Claims function. Working as part of our Large Loss team, the successful candidate will handle a varied portfolio of our most complex and high value claims, ranging from £500k up to multi-million-pound claims.


You will be working with a variety of suppliers such as loss adjusters and lawyers and will be responsible for managing their activity and performance throughout the claims journey. Additionally, you will act as a referral point for the team and will coach and mentor junior colleagues.


Your extensive technical and industry knowledge will enable you to act as a subject matter expert in the area and you will work with different areas of the business, including Underwriting, Pricing and Sales to provide insights that will determine strategic direction. You will also work closely with our Customer Relationship Department to support them with technical elements of complaints.


Whilst the role is based from our Head Office in Stratford upon Avon, our informal homeworking policy will allow you to work from the comfort of your own home 50% of the time.

About you

You will boast a demonstrable track record of handling a variety of major loss commercial property claims and will have experience of coaching and developing team’s technical claims handling capability.


It is also important for you be able to demonstrate good judgement and decision-making skills as well as strong communication skills and wider thinking to be able to understand the impact business decisions will have on claims.

Benefits and Rewards

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:



  • Salary – up to £60k p.a. depending on experience

  • Annual bonus (up to 17.5%)

  • Contributory pension scheme (maximum of 12% company contribution)

  • 25 days holiday per annum (additional holiday purchase scheme)

  • Employee discounts

  • Gym subsidy

  • Health and wellbeing plan

  • Life Assurance cover

  • Discounts on a range of NFU Mutual insurance policies

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.  


We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. 

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Stratford-upon-Avon

NFU Mutual Careers - Our Offices - Tiddington Office Exterior.png

Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Kirstie Patterson

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.