Job details

Product Owner (Transformation Programme - Guidewire)

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: CSDI02776

Working pattern: Full-time (Part-time hours considered)

Closing date: 16th December 2021

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About the role

NFU Mutual enjoys an enviable reputation for trustworthiness, honesty and outstanding customer service within the insurance industry. We offer a unique combination of long-standing traditions and a progressive and forward-thinking attitude.

Now is an exciting time to join us as a Product Owner and become part of our ambitious transformation programme which we have launched in line with our aim to constantly evolve for the benefit of our customers. We are transforming our general insurance sales, policy administration and underwriting end to end processes and we are introducing a new platform based around Guidewire PolicyCenter, hosting a refreshed GI product range that will be delivered through Agile software development process.

In our first release we have focused our Home Product range, with Pet, Travel and High Net Worth product lines following through 2022. We are looking to recruit a Product Owner to help drive the delivery of the new technology and ensure it is aligned to NFU Mutual's strategy.

The Product Owner will play a critical role in project delivery in accordance with business strategy and timescales through ensuring the implementation of robust ways of work prioritisation, strong communication channels between teams, coherence within and across releases, quick and efficient decision making and conflict resolution. The role will be aligned to PolicyCenter and associated integrations, although the successful candidate will be expected to work effectively with other programme workstreams to align decision making

As a Product Owner, your accountabilities will include, but won’t be limited to:

  • Developing and applying an agreed prioritisation approach and creating, prioritising and maintaining the requirements backlog for the release

  • Leading the development of recommendations for release scope and sprint plan, working with business and workstream leads as well as Systems Integrator & Solution Assurance partners to ensure that delivery is aligned to business strategy and achieves optimal business benefit

  • Providing Agile development teams with a quick and effective escalation point to resolve ambiguity, conflict between business requirements and other blockers to progress so that time delays and burn cost are minimised

  • Directing the activity of business Subject Matter Experts creating a supportive environment where they are engaged, motivated and empowered to challenge and make decisions on behalf of the business area they represent

  • Ensuring that the agreed design and delivery remains aligned to the overall programme business case through review and approval of all key deliverables including requirements and solution design documents, testing strategy and approach and business sign-off of test completion

  • Developing and maintaining close working relationships with other project workstreams to ensure the impact of scope and delivery decisions is shared, discussed and can be accounted for appropriately

  • Presenting and reporting on sprint progress and deliverables to ensure senior programme stakeholders are kept informed of key successes and any issues arising

About you

We are seeking dynamic and proactive professionals with an excellent understanding of Agile development methodology and experience operating in an Agile development environment, ideally in a Product Owner capacity. In addition, you will be fully conversant with the end to end process within General Insurance, particularly across the sales, servicing and underwriting functions. Awareness and understanding of the Guidewire product suite is desirable but not a pre-requisite.

The successful candidate will have a proven track record in the implementation of major change programmes, particularly those delivered using Agile ways of working and will be able to demonstrate an ability to contribute to projects on all levels.

As a confident communicator, you will be able to convey messages clearly to a range of audiences and effectively influence both internal stakeholders and third party suppliers to achieve shared delivery outcomes.

You will be a strong negotiator with the skill to swiftly resolve conflict and you will have an ability to mentor and coach project team members so that they understand the requirements of Agile delivery and are encouraged and supported to fulfil their potential.

Benefits and Rewards

At NFU Mutual we pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

  • A competitive salary – Circa £50k p.a. depending on experience

  • Up to 25% annual bonus potential

  • Contributory pension scheme with up to 12% company contribution

  • Company car

  • 28 days holiday plus bank holidays per year and an additional holiday purchase scheme

  • Private medical insurance

  • Access to discounts on a broad range of products, services and experiences

  • Gym subsidy

  • Health and wellbeing plan

  • Life Assurance cover

  • Discounted Insurance on a range of NFU Mutual Policies.

Here at NFU Mutual, we encourage a healthy work/life balance and this opportunity will offer you a 35-hour working week and hybrid working model, which means you can work from the comfort of your own home up to 50% of the time.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.  

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. 

Apply now


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Tiddington Road
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Kirstie Patterson

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.