Job details

Sales Process Improvement Consultant

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Fixed Term Contract

Reference number: SADI01816

Closing date: 8th November 2021

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About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

The role

We have a fantastic 12 month fixed term contract opportunity available, working as part of the General Insurance Sales Process team in Head Office Sales Development.

Our aim is to support the sales strategy and deliver great outcomes for our customers by providing our agency sales force with an effective and compliant sales process.

The role is varied and includes: developing systems and tools to support sales, process improvement, interpreting and meeting regulatory requirements, the creation of sale documentation and the analysis of sales data.

Job specification

  • Develop and maintain the General Insurance sales processes for the agency network, to maintain a compliant and effective sales process.

  • Design, improve and maintain systems, tools & sales process guidance and, where appropriate, training materials, to support sales teams in effectively delivering the sales process.

  • Conduct process improvement investigations on GI sales processes to identify issues, make recommendations and, where applicable, prioritise and implement changes to support agencies in operating efficiently in the delivery of sales targets.

Person specification

  • A good understanding of the end to end sales process and systems within a regulatory framework

  • Technical knowledge of General Insurance products

  • Experience of implementing process change (change management skills desirable)

  • Experience in General Insurance regulation and continuous improvement is beneficial but can be developed

  • The ability to build good working relationships with a wide range of people from different areas of the business and demonstrable influencing and negotiating skills

  • The ability to analyse and develop practical solutions to technical business or systems issues

  • Strong written and verbal communication skills

  • A flexible and positive attitude with the enthusiasm and drive to deliver results

  • For internal candidates, an appreciation of the wider end to end business processes, including in agency offices would be advantageous


5 GCSEs or equivalent 

Relevant degree or professional qualification e.g. ACII/CII is desirable


If you would like to know more about this role, please contact Alison Hewitt via email: 

Apply now


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Tiddington Road
Stratford upon Avon
CV37 7BJ

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Greg Statham

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.