Job details

T&C Operational Assistant

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Permanent

Reference number: SADI01817

Closing date: 8th November 2021

Apply now

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About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

We pride ourselves on being a great place to work, so along with a supportive culture and ongoing career development opportunities, you can also look forward to some very attractive benefits. You’ll be rewarded with competitive salary, an annual bonus (up to 10%) and a variety of other benefits, including a contributory pension scheme, staff discounts, gym subsidy and our health and well-being plan.

The role

An exciting opportunity has arisen to work within the dynamic T&C team in the GI Sales department (based at the Tiddington Head Office) as an Operational Assistant.


As the T&C Operational Assistant, you will monitor and evaluate the effectiveness of the GI T&C Scheme for the Agency Network through assurance checks, administering and maintaining processes and systems to meet regulatory requirements and in line with the long term objectives.

Job specification

  • Plan, deliver and report on GI T&C Scheme assurance checks to identify scheme risks and actions required to ensure remedial actions are completed for the Agency Network.

  • Recommend and implement improvements in collaboration with Group IT to maximise the effectiveness of systems and reporting in conjunction with GI T&C Scheme requirements.

  • Administer and monitor the application of the breach and discretion processes for the Agency Network and Mutual Direct to ensure scheme requirements are adhered to.

  • Support and advise the Agency Network and Field Management on queries relating to GI T&C scheme and systems to ensure the effective application.

  • Collate and report information on seller and supervisor numbers and competency status to meet regulatory and management requirements.

  • Update, publish and communicate updates to GI T&C guides, documents, tools, intranet pages and related training materials as agreed to ensure they are accurate and up to date at all times.

  • Deliver short term / one-off projects and activities as required to the standards and outcomes agreed with Line Management.

Person specification

  • Ability to analyse quantitative and qualitative data

  • Strong report writing skills

  • Ability to plan and organise activities over an annual period

  • Team working

  • Excellent written and verbal communication skills

  • Basic training and facilitation skills

  • Numerate

  • Understanding or awareness of risk management


  • A Level calibre

  • Experience of T&C systems and Business Objects

  • Use of Visio (flow - chart design system)

  • Use of Microsoft package

  • Working with regulated T&C requirements

  • Previous experience of working within General Insurance with experience of GI compliance / sales

Apply now


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Tiddington Road
Stratford upon Avon
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Greg Statham

Email me

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.