Job details

Team Leader

Region: North East

Location: York

Contract type: Permanent

Reference number: CSDI03058

Working pattern: Full-time

Closing date: 1st July 2022

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Team Leader

  • Salary circa £40k p.a. depending on experience + up to 17.5%

  • 35-hour working week, Mon-Fri, no weekends or evenings !

  • Join a customer-centric organisation where employee engagement and development are key priorities

About the role

We have an exciting opportunity for an enthusiastic and motivated individual to lead one of our Personal Lines Underwriting teams from our Regional Service Centre in York.

Our Personal Lines Underwriters operate within a fast-paced environment, dealing with referrals from our NFU Mutual Agents across a range of workstreams, including telephony and live chat.

The role will require you to manage your team, ensuring they are motivated and coached to achieve their set targets and objectives to meet service levels. Where areas are identified for development you will manage their training and development to ensure they are able to develop their skills.

You will spend some of your time planning with other people managers on a weekly, monthly and annual basis to provide an efficient and timely service for the region.

You will also manage the team through any change and ensure implementation of procedural and process changes are made where needed. In addition, you may be required to deputise for the Department Manager on occasion.

About you

In order to fulfil this role effectively, you will have recent experience of operationally managing a team as well as a 'can do' attitude with the ability and experience of influencing and implementing change.

Your proven people management skills will show that you are adept at motivating staff and driving performance through well-developed communication and coaching skills with the commitment to training and development.

You will also need to show a high level of personal and team organisation and a commitment to continuous improvement of productivity, quality and efficiency, leading to improved service for our customers.

Previous experience operating within insurance would be advantageous, but not essential.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Salary of circa £40k p.a. depending on experience

  • Annual bonus (up to 17.5%) 

  • Contributory pension scheme, up to 20%, including your 8% contribution

  • 25 days annual leave + bank holidays + buy/sell holiday scheme

  • Access to savings at High Street brands, travel and supermarkets

  • £20 contribution to a monthly gym membership – subject to T&Cs

  • Health and wellbeing plan - cashback for dentist, opticians, physio and more

  • Unlimited access to Refer a Friend £500 bonus scheme

  • Life Assurance cover of 4 x salary

  • Employee discounts on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.   
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now


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Zenith House
Clifton Park Avenue
Shipton Road
YO30 5PB

Visit the York office

Vacancy managed by

Kirstie Patterson

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.