Job details

Underwriting Subject Matter Expert - Systems Transformation (Guidewire)

Region: Midlands

Location: Stratford-upon-Avon

Contract type: Fixed Term Contract

Reference number: CSDI02826

Working pattern: Full-time

Closing date: 27th January 2022

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About the role

We have an exciting opportunity available for an Underwriting Subject Matter Expert to join us as part of our most extensive change programme to deliver new products and services for our customers. This programme will see the transformation of our general insurance sales, policy administration and underwriting processes, as well as the introduction of a new platform to host a refreshed product range.


As we start to deploy the first release of the programme and build the second release, you will work in conjunction with the Business Implementation Manager to drive engagement with the programme across our Customer Services Division and Head Office and ensure business readiness by;



  • Acting as the conduit between the business and programme to ensure both parties are up to date and appropriate feedback is provided in a timely manner.

  • Designing and delivering presentations, webinars and online content to support the overall Customer Services & Head Office communications plan.

  • Establishing feedback loops with members of the Customer Services and Head Office teams to capture areas of interest and concern and proactively address.


You will develop a strong functional understanding of the changes introduced by supporting the testing approach prior to the first release, and you will support the Learning and Development team with the development of learning materials, by providing feedback on the identified learning needs of end users.


During the roll-out, you will play a leading role in planning for how the programme will support end users at the point of go-live through both in-person and remote support and, in conjunction with the Business Implementation Manager, you will agree a range of adoption metrics with the division to be tracked once the system has gone live.


At the point of go-live, you will identify common challenges experienced through anecdotal feedback and data analysis, and identify opportunities to proactively reduce these through end user communication and engagement. 


The role is based in Stratford-upon-Avon, however we offer the flexibility for you to work from the comfort of your own home for up to 50% of the time. There would also be a requirement for you to travel across our Regional Service Centres during the roll-out.


With the role being a part of a change programme, it is initially being offered as a Fixed Term Contract for 12-18 months.

About you

We are seeking a dynamic and dedicated General Insurance professional with an Underwriting background who has experience of playing a pivotal role in systems change / transformation activity (ideally Guidewire).


It is vital for the successful candidate to be able to demonstrate exceptional stakeholder management skills having been used to operating within a business-facing role.

Reward and Benefits

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including;



  • Competitive salary - £40-45k p.a. depending on experience

  • Annual bonus (up to 17.5%)

  • Contributory pension scheme (maximum of 12% company contribution)

  • 25 days holiday plus bank holidays (additional holiday purchase scheme)

  • Employee discounts

  • Gym subsidy

  • Health and wellbeing plan

  • Life Assurance cover

  • Discounted Insurance on a range of NFU Mutual insurance policies

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Stratford-upon-Avon

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Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Kirstie Patterson

Email me

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About NFU Mutual

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.