Business Support Coordinator

• Join a thriving team supporting the growth of NFU Mutual


• 35 hour working week, Monday to Friday with no weekend work


• This is a hybrid with up to 80% homeworking and 20% of your time in the Glasgow office

As a Business Support Coordinator at NFU Mutual, you’ll provide comprehensive administrative support across our Mutual Direct division, whilst delivering excellent standards of customer service. You’ll be a critical member of the team, understanding the services the teams provide and contributing to overall team success.

You'll be responsible for a range of administrative support, including championing finance modernization initiatives, managing purchase orders, and ensuring accurate financial tracking and reporting. You’ll administer reward updates, manage tax return, budgets and forecasts, and reconciling internal expenditures to ensure organisational efficiency.

Collaborating closely with your colleagues, you’ll assist with various HR processes, including attrition and headcount, reward and remuneration, and any contract changes as and when they arise. You’ll be engaged in facilitating top-tier customer service for Customer Support Centre, handling service bookings, billing, and reporting to ensure our customers receive the exceptional service we're committed to delivering.

In addition, you’ll work with Senior Leaders across the business to plan, arrange, organise, and coordinate meetings, accommodation, transport, interviews, and events. You’ll also have the opportunity to support ad-hoc one-off projects across the organisation.

You’re an effective communicator and self-motivated professional who is comfortable working independently and within a team. Your accuracy and attention to detail are outstanding, and you have experience providing financial administration support in a complex, customer focussed environment. This could include financial tracking and assisting with budget management. You’ll also be proficient using Microsoft Office including Outlook, Word and Excel. Ideally, you’ll also:

• Have experience using Workday software


• Be confident working alongside senior managers


• Have worked within a regulated environment

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £26,000 per annum depending on experience


• Annual bonus (up to 10% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.