Summer internships

The Customer Services Head Office department includes several core functions, each with a pivotal role to play in the setting and delivery of the claims strategy and the principles that underpin it.

The Technical team is responsible for setting the claims strategic direction and ensuring we have the right standards, processes and procedures to effectively manage the financial performance of all NFU Mutual claims. The Supply Chain team is responsible for the selection and effective management of our supply partners, including looking forward to needs of the future. Our Change, MI & Risk teams provide core services including the delivery of change, production of data and insights to monitor financial performance and forecasting, and also ensuring we have a strong control framework and comply with regulatory changes.

We also have an operational function where large loss and corporate claims are handled and relationships with corporate customers are managed. Each of the teams are filled with individuals possessing different strengths and skills and this makes the internship in Head Office a unique opportunity to gain first hand exposure to differing job types that may suit you.

Join us as a Customer Service Claims Intern and you will work on a project focused on researching a current claims hot topic, delivering an outcome that will deliver real business value. With an opportunity to face into each core area you will gain a solid understanding of the overall department and have an opportunity to build and develop core skills that will equip you in your career after university.

It’s an exciting time to join our Digital team at NFU Mutual as we are delivering new and exciting website functionality to our customers to make doing business with us easier.

The Digital Performance Internship is an exciting opportunity to support our Digital Acquisition Consultant who is responsible for coordinating, planning and driving end-to-end delivery of acquisition media that supports digital acquisition, ensuring that the website conversion elements of digital acquisition activities are optimised to improve the delivery of agreed objectives.

You will need to collaborate with key colleagues across the Division to ensure that acquisition activity is on brand and fully integrated with multi-channel campaign activity to maximise performance of the digital channel.

You will be expected to undergo research and review digital acquisition opportunities and developments in order to identify and recommend new opportunities to the business with solid rationale.

The Farming Propositions team conduct industry based research and utilise this with regards to our propositional development. We also engage with numerous internal and external stakeholders regarding key activities within the agricultural sectors to understand how changes within the industry could impact our customers and what opportunities are available to further develop our farming products, whilst also looking at ways in which NFU Mutual can further support the rural communities. All of these conversations and research also lead into larger farming projects where the team will undertake in-depth research and consultation on agricultural matters and themes identified from across the industry.

Working within the Farming propositions team as a Summer Intern, you will get a wide exposure across all aspects of the business as we work closely with our colleagues from different business areas such as Underwriting, Marketing, Social Media, and PR & Rural Affairs to name but a few. This is greatly rewarding as team members can be involved in a wide variety of projects relating to both our insurance product but also supporting the wider rural community.

Due to our extensive network of external stakeholders, the team is involved with a wide array of projects and events where we represent NFUM and engage with a variety of different people, businesses and organisations on a wide range of agricultural topics. A Farming Propositions intern would gain vast networking opportunities, whilst also benefitting from the expert knowledge on farming matters for the Farming Propositions team members. 

The IT Division is central to the running of the business. With over £80m of IT change project per year, managed across 30+ departments and 550+ staff, NFU Mutual offers a unique experience to gain real work experience in a fast paced, innovative and problem-solving division. No one day is the same.

Join the IT division as a Summer Intern to gain first-hand experience working on real day to day operational case work, helping solve issues and contributing towards IT ensuring they offer a great service to its customers, staff, agencies and regional offices.

You will work on IT change projects, whereby you will get hands on with ensuring our new IT systems & technologies are rolled out smoothly, timely and professionally. With over £80m of IT change projects underway each year, you are sure to get a rounded experience of what it takes to be part of a successful IT division. There will be opportunities to work with a number of teams, visit agencies and regional centres, whilst researching and presenting your findings on live projects bottlenecks.

Our key purpose is to drive the acquisition of new customers and help to retain existing customers through cost effective, data driven marketing activity that delivers against our business objectives. We do this by planning, developing and delivering integrated marketing campaigns for personal and commercial general insurance and financial services to our target customers. We work closely with a range of channel teams including digital, public relations and social media to make sure our marketing uses the best approach to deliver a positive return on our marketing investment, constantly monitoring and refining our activity to drive future improvements.

The Marketing Campaigns Summer intern is an exciting opportunity for someone to gain first-hand experience on a real marketing project that contributes to our Marketing & Digital divisional objectives.

Join our Regional Sales team as a Summer Intern and become a key player in driving NFU Mutual's growth through sales excellence. The Regional Sales department, responsible for 90% of NFU Mutual’s GWPI, seeks your contribution to elevate our agency network's performance.

Your primary focus will be preparing and propelling our agency network to peak sales performance, aligning with the core function of securing NFU Mutual's future and protecting our customers. Collaborating with the Agency Department, you will gain hands-on experience supporting day-to-day operations, ensuring the network's adaptability to new tools and processes introduced by NFU Mutual.

This internship is your chance to immerse yourself in the dynamic world of sales, working alongside the Agency Department to enhance operational efficiency, manage change, and contribute to the ongoing evolution of the agency network. Don't miss this opportunity to make a significant impact on NFU Mutual's sales and agency network success.