Underwriting

Put simply, we protect the business and our customers. With over 20 people, we manage and deliver NFU Mutual’s underwriting fraud strategy - setting out what our tolerances are. We’re also responsible for our underwriting fraud system as well as the regulatory governance and control of the fraud. We investigate fraud following our own NFU Mutual guidelines while working closely with fraud regulatory bodies and the wider market.

We're involved in a range of underwriting support for insurance policies held through the NFU Mutual Direct account. It's important work, as we make sure the Direct division applies the company’s overall underwriting strategy effectively, manage performance and provide a range of support to customers. This Involves answering customer questions on technical issues, premiums or cover, dealing with new business sales, reviewing renewals and handling customer requests. In short, we provide a strong service to the business on a variety of topics.

Through the Operations team we are responsible for the design of key Underwriting processes, looking to deploy our Underwriting and Pricing strategy in ways that balance efficiency and effectiveness. The Risk and Control Team are responsible for our governance framework, ensuring that we have appropriate first line controls in respect of both the Head Office Underwriting and Pricing Team, and Regional Underwriters. The Performance Team analyse the numbers, ensuring that the actions in place are delivering the required result, and where we are off plan, they are responsible for recommending remedial action to get us back on track.

We’re responsible for NFU Mutual’s Personal Lines underwriting strategy – which is aimed at delivering sustainable profitable growth whilst effectively managing and controlling our personal lines exposure and risk. We decide where we want to write business, what lines of business we want to write and what type of risks we want to attract. Our strong technical underwriting capability ensures that we’re delivering excellent underwriting judgement and consistent decision making across our General Insurance business. We’re also responsible for governance and control around technical underwriting.

Our Regional Commercial and Personal Lines Underwriting teams sit across our offices in York, Bristol, Stratford upon Avon, Belfast, Chester, Norwich and Glasgow. We work with 288 agencies across the UK-wide NFU Mutual Agency Network to provide Underwriting Services for our members, both from the business communities and the general public. We focus our energy and underwriting expertise to help agents provide innovative insurance and risk management solutions to protect their property, assets and their responsibilities. We do this by analysing and assessing individual customers risk and understanding their requirements.

We facilitate NFU Mutual’s ability to manage and reduce insurance volatility, by transferring risk through the use of reinsurance. Our work involves the negotiation, placement and management of reinsurance Treaties with a number of different external reinsurance companies. This process supports both our Corporate strategic objectives and our wider underwriting strategy.