Commercial Underwriting Excellence Specialist

• A diverse role helping shape underwriting success as NFU Mutual’s commercial growth strategy progresses


• Join a supportive and collaborative environment that offers ongoing personal and professional development


• This is a hybrid role with 80% homeworking and 20% in Stratford Upon Avon, York, Bristol, Glasgow, or Belfast

We have an exciting opportunity available for a skilled Commercial Underwriting professional to join our Best Practice team within Head Office Underwriting and be responsible for embedding best practice, ensuring underwriting excellence.

As the crucial link between Head Office and Delivery, you’ll be liaising with various stakeholders to drive changes forward and support the ongoing development of our Regional teams.

You’ll be at the forefront of driving operational excellence, influencing best practices, and supporting transformative initiatives across our Commercial Lines book, including property and casualty insurance. You’ll analyse technical activity, report on trends and identify opportunities for improvement to actively drive positive changes in how our underwriters operate.

As a valued specialist, you’ll be leading on initiatives such as the competency development framework, creating and delivering training material and enhancing assessments to ensure our Underwriters are equipped with the latest knowledge. This will also include reviewing and improving underwriting manuals, particularly during the transition to a new policy administration system.

A small part of your role will see you remain involved in referrals and escalated cases, providing your expertise to resolve complex underwriting issues, and so you’ll hold an underwriting licence. You’ll also be involved in analysing referrals to identify trends and suggest improvements, working closely with quality assurance to discuss findings from file reviews, ensuring that any issues are addressed promptly.

This Commercial Underwriting Excellence Specialist role is known internally as a Regional Senior Technician.

You demonstrate considerable experience within Commercial Lines underwriting (either Property and/or Casualty), including experience dealing with underwriting referrals and complex cases. You can identify any trends and issues in data, and you utilise your solution focussed mindset to create and implement resolutions.
Additionally, you bring:

• Experience conducting audits, reviews and driving process improvements


• An analytical mindset with meticulous attention to detail


• Effective communication skills, ideally having had written and delivered training sessions


• A collaborative approach with effective stakeholder management ability

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

• Salary up to £55,000 per annum depending on experience


• Annual bonus (up to 17.5% of salary)  


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.