Joselyn O’Byrne joined the NFU Mutual Underwriting team 31 years ago and now has the exciting opportunity of setting up and leading a new national team of On-Site Underwriters. We caught up with her to find out more about her career path at NFU Mutual, the brand-new On-Site Underwriters Team and what the team aims to achieve.

My career path at NFU Mutual
I originally joined the NFU Mutual Chester Regional Office in the Motor & Personal Team. I developed my underwriting knowledge and took on a role in the North West Region, training and supporting NFU Mutual Agents on our underwriting systems, policies and procedures. I then moved into Team Leader roles within personal and commercial lines, which lead to my role as the Chester Underwriting Department Manager.

I’m now really excited to be the new On-Site Underwriting Team Leader. This brings me back to my favourite role in the company, leading and enabling brilliant Underwriters to work on-site with our Agency network, which I believe will be such a valuable role to the business.

About the new On-Site Underwriting Team
The aim of the On-Site Underwriting Team is to support Agents face to face, in particular with complex cases and in supporting the upskilling of our Agents’ teams. We’ve already seen lots of benefits from our Underwriters supporting Agents in this way, so this is just a move forward with a more formal role, enabling a real focus in this area and allowing the company to expand the benefits of bringing increased underwriting knowledge to the network.

To have this new team in place enables Underwriters to work in partnership with the Agents in accordance with NFU Mutual Underwriting principles, standards and criteria, to ensure fair outcomes and first-class customer service, aligned with NFU Mutual’s risk appetite and financial objectives. The team will help to influence and support the performance of Agents, promoting best practice to provide excellent service to our customers.

I’m very excited to work with a brand-new team of people and shape this new Team Leader role to deliver fantastic Commercial Underwriting support to our Agents. I also know how much value and sense of achievement the new On-Site Underwriters will get from such an important and varied role.

We’re looking for experienced Commercial Underwriters
To build our new On-Site Underwriting Team we need experienced Commercial Underwriters with great technical knowledge and exceptional communication skills. But we need people with a real natural ability to build strong, trusting and lasting working relationships, with the confidence to challenge and influence.

This is an exciting opportunity to shape the role of the team and new ways of working for NFU Mutual. As part of a new national team, alongside like-minded people, you’ll be in a great position to share your amazing knowledge with others who really want to develop so they can deliver amazing service to our NFU Mutual customers.

Find out more about Underwriting roles at NFU Mutual.